Terms of service
POLICIES AND PROCEDURES
BOOKINGS: To secure a date, a signed contract is required with a deposit of (⅓) due at the time of signing. The deposit is non-refundable and non-transferrable after three (3) days have elapsed from the date of contract signing. Bookings are only final when a signed contract and payment are received.
BOOKING TIMES: Contract will contain a start time and end time initialed and approved by the client. Each makeup application requires a certain length of time to be finished and is not to exceed time limit. When reserving your date, book accordingly. Any additional makeup needs outside contract will only be performed at the discretion of the makeup artist. All persons involved in makeup appointments need to be available at the scheduled time of said appointment in order to not break the contract. All makeup for more than one person must be at the same location and consecutive in time (no gaps in between).
DELAYS: A late fee of $25.00 will be charged for every 15 minutes of delay when a client is late for the scheduled time, or if scheduled makeup exceeds allotted time because of client delays. Contract will state the times late fees will begin and the amount charged and will be initialed and approved by client.
EVENT MINIMUM/MAXIMUM: For group events including but not limited to weddings and formal events, a minimum and maximum number of party members receiving makeup application are agreed upon by the client and makeup artist.
Additional clients above the agreed-upon number indicated in the Day-of Itinerary will not be accepted.
SATISFACTION GUARANTEED: Makeup will be completed to client’s satisfaction, but is not to exceed allotted makeup time. Ample time is given for each makeup upon booking. Acceptance of completed makeup application by client is acknowledgement by client that makeup is done to his / her satisfaction.
CANCELLATION: All deposits paid by client will be refunded if appointment is cancelled within 3 days of booking. After the 3 day grace period, should a client cancel the booked event or any service on a contract, the deposit will not be refunded or transferred. If makeup artist cancels at any time or is unable to perform artist’s duties for any reason, the deposit paid will be fully refunded by check or Venmo within two (2) weeks. Client agrees that the refund of 100% of the deposit is the only liability to Kelly O’Donnell.
FORCE MAJEURE: Notwithstanding the above, either party may choose to be excused of any further performance obligations in the event of a disastrous occurrence outside the control of either party, such as, but not limited to:
A natural disaster (fires, explosions, earthquakes, hurricane, flooding, storms or infestation); or
War, Invasion, Act of Foreign Enemies, Embargo, or other Hostility (whether declared or not); or
Any hazardous situation created outside the control of either party such as a riot, disorder, nuclear leak or explosion, or act or threat of terrorism; or
Force of government.
SERVICE LOCATION AND REQUIREMENTS: Location of service for the day-of-event or trial (consultation) will be at the discretion of the client, but there are certain requirements the makeup artist needs to complete the makeup. A ‘set-up’ table/work area needs to be made available for use by makeup artist. The client agrees to a no smoking policy in the makeup application area.
COVID-19 POLICIES: The makeup artist will adhere to all current COVID-19 policies as indicated by local government, the venue if applicable, and the CDC.
TRAVEL & ACCOMMODATIONS: 50% of costs for travel outside of Philadelphia city limits are to be paid by client. Costs may include, but are not limited to: airfare, train transportation, public transit, rental car or ride share fees, hotel, parking, per diem, service incidentals and all taxes. Where parking, valet or toll fees may be incurred; the amount will be included with the final bill and due for payment on the day of event.
LIABILITY: All brushes, tools and makeup products are kept sanitary and are sanitized between every makeup application. Any allergies or skin conditions should be reported by the client to the makeup artist prior to application and if need be, a sample test of makeup may be performed on the skin to test reaction. Client(s) agree to release the makeup artist from liability for any skin complications due to allergic reaction.
PAYMENT: The final balance due is any other expenses incurred for the event as one payment - no exceptions - unless at the discretion of the makeup artist. The person(s) responsible for the entire balance of payment is the person(s) who has signed the booking contract. Acceptable forms of payment are: cash, check, or, Venmo.
SEVERABILITY: If any provisions of the terms shall be held to be invalid, illegal, unenforceable or in conflict with any of the law(s) of any jurisdiction, the validity, legality and enforceability of the remaining provisions shall not in any way be affected or impaired thereby.
USE OF IMAGE: Unless prior discussed and approved, Kelly O’Donnell may use on her website, social media and / or in any brochure, flyer, or other advertising it deems necessary - any and all photographs, video, audio and any other digitally or chemically stored media that is captured or recorded by Kelly O’Donnell any and all of her representatives or agents. Client(s) agree to release any and all claims regarding use of his / her image for such purposes. Client(s) also agrees to release name and contact information of professional photographers / videographers photographs and recordings.
The signed agreement serves as a release to client(s) photographer / videographer and authorizes them to release to Kelly O’Donnell any photographs / recordings to use on any promotional materials the artist deems necessary.